There is a 30-day money back satisfaction guarantee from the date of purchase less the cost of shipping and handling. If you do not agree that the Mediflow Waterbase System provides a better night’s sleep just send it back. You are responsible for the cost of return shipping. We highly recommend using trackable shipping methods. Be sure to keep your receipt, a receipt is needed to do a satisfaction guarantee or warranty claim.
Travel pillow, pillow protectors, replacement parts, and mattress covers are non-refundable.
Any losses incurred due to the attempted returns of non-refundable items or items purchased outside of the 30-day satisfaction period is solely the responsibility of the purchaser. We apologize for any inconvenience this may cause. Refunds can take up to 10 business days to process after receiving. Depending on your financial institution, it may take longer to show up in your account. For all returns, please visit returns.
Please note- If you did not order the pillow directly from us, the satisfaction guarantee must be done through the original place of purchase.