On all of our pillows (except for travel pillows and pillow protectors), we honor a 30-Night satisfaction guarantee. If you are not fully satisfied with your purchase, we will be happy to process a refund on your pillow. Please kindly note, we do not process refunds for orders past 30 days, even if unopened. Customers will be responsible for the return shipping, and we do not refund the initial shipping cost.
Please return the pillow with your proof of purchase and order number within 30 days upon the receipt of your pillow to the address below:
Mediflow Satisfaction Returns
5-39 Riviera Dr.
Markham ON, L3R 8N4
If you have any questions and want to start your return, please click here to contact us.
When you contact us to speed up the return process, kindly include your name, order number, and reason for your return.
Please do not return packages from the original place of shipment. Kindly contact us for your return request.
Once your return is processed, your refund will be released within approximately 14 days from the time we receive your request.
Please note ** If you did not order the pillow directly from us, then please contact the original place of purchase and they will honor our policy.