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Customer-Service-Desk

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Latest activity by Customer-Service-Desk
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    Customer Service Desk created an article,

    International Shipping Options

    Mediflow ships directly to continental USA states and to Canada. Currently, we do not ship to Puerto Rico, Alaska, or Hawaii directly.  For any international inquiries, we do have distributors in p...

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    Customer Service Desk created an article,

    Warranty On Pillows Sold As Used Condition

    Our 3 Year Manufacture Defect Warranty is only applicable towards pillows sold in new condition. Any pillows that are purchased in any USED condition does not qualify for our 3 Year Manufacture Def...

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    Customer Service Desk created an article,

    How do I fill my Mediflow Water Pillow?

    Please watch this video for step-by-step instructions on how to fill your Mediflow Water Pillow:

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    Customer Service Desk created an article,

    How often do I change the water in my pillow?

    We recommend changing the water every 6 months to a 1 year. Please do not leave the water in the pillow longer than 1 year.

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    Customer Service Desk created an article,

    Can I Cancel My Order?

    As a result of orders being processed the same day, and shipped out the same day or the next business day we are not able to cancel your order once the order has been placed.   If you no longer wan...

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    Customer Service Desk created an article,

    Incorrect Address/Package Returned to Mediflow: 

    Incorrect Address/Package Returned to Mediflow: Please ensure that you provide the correct shipping address at checkout, as errors will cause a delay. We are not responsible for delayed or lost shi...

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    Customer Service Desk created an article,

    When is it time to change my Memory Foam Pillow?

    Many consumers worry that discoloration of memory foam means that the foam has gone bad, become toxic, or will no longer perform like it used to. Do not be alarmed – while many consumers have these...

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    Customer Service Desk created an article,

    If I Mostly Sleep on My Side, Which Pillow Should I Buy?

    For side sleepers, the best kind of pillows are those with a higher loft that can fill in space between your shoulder and neck. The pillow needs to be supportive and hold up to the weight of your h...

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    Customer Service Desk created an article,

    If I Mostly Sleep on My Back, Which Pillow Should I Buy?

    If you sleep mostly on your back than you want a firmer pillow with a lower loft that will support the curves in your head and neck. The Water-based technology that our pillows offers you it allows...

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    Customer Service Desk created an article,

    If I Mostly Sleep on My Stomach, Which Pillow Should I Buy?

    For stomach sleepers, we recommend a lower loft soft pillow that will not angle your neck too much. Sleeping on your stomach is the worst position for your body because it is not natural for pressu...