Customer Service Desk
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Can I Cancel My Order?
As a result of orders being processed the same day, and shipped out the same day or the next business day we are not able to cancel your order once the order has been placed. If you no longer wa...
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Incorrect Address/Package Returned to Mediflow:
Incorrect Address/Package Returned to Mediflow: Please ensure that you provide the correct shipping address at checkout, as errors will cause a delay. We are not responsible for delayed or lost shi...
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Is There a Money Back Guarantee?
Mediflow offers a 30-day money-back satisfaction guarantee from the purchase date, excluding shipping and handling fees. If for any reason you are not satisfied with your pillow, simply return the ...
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Is There a Warranty?
With the exception of the Travel Pillow, The Water Pillow by Mediflow pillows come with a 3 year manufacturing warranty against any manufacturing defects. This does not include washing damage, wear...
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How Is The Shipping Price Determined?
50% of your FedEx Ground® charges have been subsidized by Mediflow. Exact shipping charges will be determined at checkout prior to adding payment information. Additional remote location charges ma...
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How Are Your Pillows Shipped And How Quickly Will An Order Be Sent Out?
Orders are usually shipped out the next business day by FedEx Ground® and are delivered in approximately 2-7 business days.
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International Shipping Options
Mediflow ships directly to continental USA states and to Canada. Currently, we do not ship to Puerto Rico, Alaska, or Hawaii directly. For any international inquiries, we do have distributors in p...
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Warranty On Pillows Sold As Used Condition
Our 3 Year Manufacture Defect Warranty is only applicable towards pillows sold in new condition. Any pillows that are purchased in any USED condition does not qualify for our 3 Year Manufacture Def...
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How do I fill my Mediflow Water Pillow?
Please watch this video for step-by-step instructions on how to fill your Mediflow Water Pillow:
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How Do I Track My Order?
You can track the order using the tracking number sent to you when your pillow was sent out. If you cannot locate the tracking number, please contact us here.