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Customer Service Desk

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  • How Is My Order Shipped?

    Shipped From Canada: Orders are usually shipped out the next business day by FedEx Ground and are delivered in approximately 2-7 business days. Be sure to provide the correct shipping address, as e...

  • Can I Cancel My Order?

    As a result of orders being processed same day, and shipped out same day or next business day we are not able to cancel your order once the order has been placed. If you no longer want the items yo...

  • Shipping Fee.

    The shipping fees are calculated per individual order based on location shipping address, as well as order size. We do subsidize up to 50% of shipping and handling costs for our customers. Shipping...

  • How Is The Shipping Price Determined?

    The shipping price is determined per size and price of purchase. Exact shipping prices can be determined by adding the item to your cart and will be calculated for you to see before completing the ...

  • How Are Your Pillows Shipped And How Quickly Will An Order Be Sent Out?

    Orders are usually shipped out the next business day. Shipping time will vary depending on the area of delivery but we estimate most orders will be delivered within 2-7 business days. Be sure to pr...

  • How Do I Return My Order?

    On all of our pillows (except for travel pillows), we honor a 30- day satisfaction guarantee. If you are not fully satisfied with your purchase you can return within the 30 day period, please conta...

  • When is it time to change my Memory Foam Pillow?

    Many consumers worry that discoloration of memory foam means that the foam has gone bad, become toxic, or will no longer perform like it used to. Do not be alarmed – while many consumers have these...

  • How Do I Wash My Pillow?

    We recommend washing your pillow every year or two. Best practice for washing is to remove all water from the water pouch, use warm water on a gentle cycle and either tumble dry in your dryer on lo...

  • Is There a Warranty?

    Yes, all of The Water Pillow by Mediflow pillows come with a 3- year warranty against any manufacturing defects. Click to contact us about a warranty claim.   *Please note –  If you did not order t...

  • If I Mostly Sleep on My Back, Which Pillow Should I Buy?

    If you sleep mostly on your back than you want a firmer pillow with a lower loft that will support the curves in your head and neck. The waterbased technology that our pillows offers you it allows ...