Customer Service Desk

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  • How Is My Order Shipped?

    Shipped From Canada: Orders are usually shipped out the next business day by FedEx Ground and are delivered in approximately 2-7 business days. Be sure to provide the correct shipping address, as e...

  • Warranty On Pillows Sold As Used Condition

    Our 3 Year Manufacture Defect Warranty is only applicable towards pillows sold in new condition. Any pillows that are purchased in any USED condition does not qualify for our 3 Year Manufacture Def...

  • Is There a Warranty?

    Yes, all of The Water Pillow by Mediflow pillows come with a 3- year manufacturing warranty against any manufacturing defects. This does not include washing damage, wear and tear from use, or accid...

  • How do I fill my Mediflow Water Pillow?

    Please watch this video for step-by-step instructions on how to fill your Mediflow Water Pillow:

  • How Do I Return My Order?

      On all of our pillows (except for travel pillows and pillow protectors), we honor a 30-Night satisfaction guarantee. If you are not fully satisfied with your purchase, we will be happy to process...

  • Is There a Money Back Guarantee?

    There is a 30-day money-back satisfaction guarantee from the date of purchase, less the cost of shipping and handling. If you do not agree that the Mediflow Waterbase System provides a better night...

  • Shipping Fee.

    The shipping fees are calculated per individual order based on location shipping address, as well as order size. We do subsidize up to 50% of shipping and handling costs for our customers. Shipping...

  • How Are Your Pillows Shipped And How Quickly Will An Order Be Sent Out?

    Orders are usually shipped out the next business day. Shipping time will vary depending on the area of delivery but we estimate most orders will be delivered within 10-14 business days. Be sure to ...

  • How Do I Track My Order?

    You can track the order using the tracking number sent to you when your pillow was sent out. If you cannot locate the tracking number, please contact us here.

  • If I Mostly Sleep on My Stomach, Which Pillow Should I Buy?

    For stomach sleepers, we recommend a lower loft soft pillow that will not angle your neck too much. Sleeping on your stomach is the worst position for your body because it is not natural for pressu...