Customer Service Desk
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Warranty On Pillows Sold As Used Condition
Our 3 Year Manufacture Defect Warranty is only applicable towards pillows sold in new condition. Any pillows that are purchased in any USED condition does not qualify for our 3 Year Manufacture Def...
How Do I Enter a Discount Code?
So you have received a discount code from us through an email, speaking with customer service or from one of our social platforms. Once you have the code it is easy to use, click the item you would...
I Wake Up With A Very Sore Neck and Upper Shoulders, Will This Pillow Help Me With My Issues?
We have great results. The secret to the Waterbase Pillow is that it allows for customizable support due to our Waterbase Technology. The right amount of water can take a few sleeps to find with so...
Where Can I Buy The Pillow?
Right here on our website! We offer quick shipping and you can rest assured that you will be getting the original The Water Pillow by Mediflow.
International Shipping Options
Mediflow ships directly to continental USA states and to Canada. Currently, we do not ship to Puerto Rico, Alaska, or Hawaii directly. For any international inquiries, we do have distributors in p...
How do I fill my Mediflow Water Pillow?
Please watch this video for step-by-step instructions on how to fill your Mediflow Water Pillow:
How often do I change the water in my pillow?
We recommend changing the water every 6 months to a 1 year. Please do not leave the water in the pillow longer than 1 year.
Can I Cancel My Order?
As a result of orders being processed the same day, and shipped out the same day or the next business day we are not able to cancel your order once the order has been placed. If you no longer wan...
When is it time to change my Memory Foam Pillow?
Many consumers worry that discoloration of memory foam means that the foam has gone bad, become toxic, or will no longer perform like it used to. Do not be alarmed – while many consumers have these...
If I Mostly Sleep on My Side, Which Pillow Should I Buy?
For side sleepers, the best kind of pillows are those with a higher loft that can fill in space between your shoulder and neck. The pillow needs to be supportive and hold up to the weight of your h...