Customer Service Desk
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How Do I Enter a Discount Code?
So you have received a discount code from us through an email, speaking with customer service or from one of our social platforms. Once you have the code it is easy to use, click the item you would...
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I Wake Up With A Very Sore Neck and Upper Shoulders, Will This Pillow Help Me With My Issues?
We have great results. The secret to the Waterbase Pillow is that it allows for customizable support due to our Waterbase Technology. The right amount of water can take a few sleeps to find with so...
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Is Your Water Pouch PVC Free?
Yes, our water bladder does not contain any PVC (polymerizing vinyl chloride).
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What Is The Difference Between The Water Pillow by Mediflow Original & Elite Fiber Pillows?
The Original Pillow is our best seller and features a 200 thread count with a medium-firm feel. The Elite Fiber Pillow was created as a luxury upgrade to our Original Pillow. The Elite has a softer...
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How Are Your Pillows Shipped And How Quickly Will An Order Be Sent Out?
Orders are usually shipped out the next business day by FedEx Ground® and are delivered in approximately 2-7 business days.
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How Is The Shipping Price Determined?
50% of your FedEx Ground® charges have been subsidized by Mediflow. Exact shipping charges will be determined at checkout prior to adding payment information. Additional remote location charges ma...
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How Do I Know If All The Air Is Out Of My Pillow?
Test the pillow by putting it on your bed and then laying your head down on it. If you can hear the water moving around under you, then the air is still present. Step by Step Instructions to rem...
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How Do I Wash My Pillow?
For Fiber and Down Water Pillows: Best practice for washing is to remove all water from the water pouch. Then, use warm water and hand wash for best results and air dry. If you do air dry make sure...
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How Much Water Should I Add To My Pillow?
The amount of water you add, really depends upon how soft or firm you prefer your pillow. We recommend staring with 3 liters/ quarts which would be classified as medium. After sleeping on the pillo...
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How Do I Track My Order?
You can track the order using the tracking number sent to you when your pillow was sent out. If you cannot locate the tracking number, please contact us here.